Frequently Asked Questions
Everything you need to know about your glow.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Is ColourPop cruelty-free?
Yes! We are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we are PETA certified.
What is your return policy?
Due to the affordable nature of our products and for hygiene reasons, all sales are final. However, if you receive a damaged or incorrect item, please contact our support team within 14 days.
Do you ship internationally?
We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my Super Shock Shadows?
To keep your Super Shock formulas creamy and pigmented, make sure to close the jar tightly after every use. Exposure to air can cause the product to dry out.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for interest-free installments.